In the travel business, you think that you have all the bases covered, but inevitably, something will come up, but the difference between a mediocre supplier and an outstanding one like Condor Tours and Travel is the assistance they give to you when needed in a timely manner. Lori certainly shined when you needed advice and assistance. Choosing a reliable supplier is very important to every travel agent, and that is why I contact Lori for my Central and South America clients. I know that both me as an agent and my client will receive the care and attention before and more importantly, during the trip. It is music to my ears when a client returns home and has had a fantastic and memorable experience. Thanks to Lori and her professional team both in the United States and in South and Central America for their 5 star service.